Shipping Policy

Last Updated: November 12, 2026

Thank you for shopping with AVQELORIA.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed on business days, excluding applicable holidays.

Processing time begins after an order has been successfully received and payment verification has been completed.

Preparation times may vary depending on stock availability, product characteristics, order volume, fulfillment arrangements, and verification requirements.

Order processing time is separate from delivery transit time.

2. Shipping Destinations

AVQELORIA may ship to selected domestic and international destinations.

Available shipping locations are determined by delivery service coverage, product restrictions, and logistical conditions.

If delivery is unavailable for your address, the relevant shipping option may not appear during checkout.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout where applicable.

Charges may depend on the delivery destination, selected shipping method, order value, package weight, and product dimensions.

Any advertised free-shipping promotion is subject to the conditions displayed at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times depend on your destination and selected shipping service.

When supported, shipping estimates are shown during checkout.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise.

Actual shipping times may be affected by customs processing, severe weather, carrier delays, peak shopping periods, holidays, transportation disruptions, or other circumstances.

5. Tracking Information

Once an order has been dispatched and tracking details are available, customers will receive shipping information through the email address provided during checkout.

Tracking updates may not appear immediately after shipment.

6. Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

This may occur when products are stored at different fulfillment locations or require different shipping arrangements.

Customers may receive separate tracking numbers for individual shipments.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

Where these amounts are not already included in the checkout total or expressly covered by the shipping service, customers may be responsible for applicable charges.

Any import-related information provided by AVQELORIA is general guidance and does not replace official customs requirements.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

We will attempt to assist before dispatch, but address changes cannot be guaranteed once an order is in fulfillment or transit.

9. Delayed Shipments

Occasionally, deliveries may be delayed by circumstances outside our direct control.

If your order experiences an unexpected delay, please contact customer support so we can investigate the available tracking information.

10. Lost Packages

If tracking information indicates a delivery problem or your package has not arrived within the expected period, contact service@avqeloria.com.

We may request additional information to investigate the shipment with the delivery provider.

Where a shipment is confirmed lost, available remedies will be determined based on the circumstances and applicable consumer law.

11. Damaged Deliveries

If a package arrives visibly damaged, take photographs of the packaging and contents.

Contact our customer service team promptly with your order number and supporting images.

12. Outdoor Product Shipping Restrictions

Certain outdoor products may be subject to transportation restrictions because of batteries, liquids, pressurized components, sharp components, weight, or other regulated characteristics.

We reserve the right to restrict unavailable shipping methods or cancel orders that cannot legally or safely be shipped, with any required refund processed accordingly.

13. Contact Information

For shipping assistance:

Email: service@avqeloria.com

Company: Shenzhen Lingju Technology Co., Ltd.

Address: No. 206, Gaoxin South 7th Road, Gaoxin Industrial Village, High-tech Zone Community, Nanshan District, Shenzhen City, Guangdong Province, China