Contact Us

Thank you for visiting AVQELORIA.

Our customer support team is available to assist with outdoor product information, existing purchases, shipping updates, return requests, payment inquiries, and general store-related questions.

Customer Service

Brand Name: AVQELORIA

Company Name: Shenzhen Lingju Technology Co., Ltd.

Email: service@avqeloria.com

Business Address: No. 206, Gaoxin South 7th Road, Gaoxin Industrial Village, High-tech Zone Community, Nanshan District, Shenzhen City, Guangdong Province, China

Order Support

When contacting us regarding an existing order, please provide your order number and the email address used during checkout.

This information helps us locate your purchase and review your request.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please include photographs showing the product, affected components, packaging, and shipping label where relevant.

Returns

Please contact our customer service team before returning a product.

We will review the request and provide return instructions and an appropriate return address when applicable.

Our registered business address is not automatically an authorized return destination.

Privacy Inquiries

For requests relating to your personal information, please email service@avqeloria.com with the subject line "Privacy Request."

Customer Support

We aim to respond to inquiries within 1–2 business days.

Some requests, including carrier investigations, payment disputes, and privacy matters, may require additional review time.

We appreciate your patience and thank you for choosing AVQELORIA.