Return Policy

Return Policy

Last Updated: November 12, 2026

At AVQELORIA, we want customers to make informed purchases and have a clear process for requesting returns.

1. Return Window

Customers may request a return within 30 days of confirmed delivery, subject to the conditions described below.

To begin a return, please contact service@avqeloria.com before shipping any item back.

2. Return Eligibility

Unless a product arrives defective, damaged, incorrect, or is otherwise eligible for a remedy under applicable law, returned products must generally meet the following conditions:

  • The product must be unused and in its original condition.

  • All original accessories, components, manuals, and included parts must be present.

  • Original packaging should be retained wherever reasonably possible.

  • The product must not have been altered, intentionally damaged, or improperly used.

  • Proof of purchase must be provided.

For outdoor equipment, customers should ensure that items remain free from wear, dirt, moisture damage, and signs of outdoor use when requesting a change-of-mind return.

3. Non-Returnable Products

Certain products may be excluded from change-of-mind returns for reasons relating to safety, hygiene, customization, or product integrity.

Such items may include:

  • Customized or personalized products.

  • Gift cards.

  • Products clearly identified as final sale.

  • Used safety equipment that cannot be safely resold.

  • Certain opened hygiene-sensitive items.

  • Products expressly identified as non-returnable before purchase.

These exclusions do not override mandatory consumer protection rights.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team promptly.

Include:

  • Your order number.

  • A description of the problem.

  • Clear photographs or videos of the affected product.

  • Photographs of the packaging and shipping label, when relevant.

We will review your request and offer an appropriate solution in accordance with applicable law.

5. Return Procedure

To request a return:

  1. Email service@avqeloria.com with your order details.

  2. Explain the reason for the return.

  3. Provide supporting photographs if necessary.

  4. Wait for our customer service team to review the request.

  5. Follow the return instructions provided after approval.

Please do not send products to our business address without receiving return authorization.

The designated return facility may differ from our registered business address.

6. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping charges unless otherwise agreed or required by law.

If the return results from our error, an incorrect shipment, or a confirmed product defect, we will provide an appropriate return solution in accordance with applicable consumer rights.

Any applicable return shipping charges will be communicated during the return process.

7. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method where possible.

Refund processing and bank posting times may vary depending on the payment provider.

Refunds will include any amounts required by applicable consumer protection laws.

8. Exchanges

If you need a different product, size, or variation, please contact us to confirm whether an exchange can be arranged.

Exchange availability depends on product inventory and the condition of the original item.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have already entered processing or shipment may not be eligible for immediate cancellation.

If cancellation cannot be completed, you may request a return after delivery if the item qualifies under this policy.

10. Consumer Rights

Nothing in this policy limits statutory consumer rights or remedies that cannot legally be excluded.

Where applicable law provides additional rights or a longer period for certain returns or remedies, those legal requirements will take precedence.

11. Contact Information

Brand: AVQELORIA

Company: Shenzhen Lingju Technology Co., Ltd.

Email: service@avqeloria.com

Business Address: No. 206, Gaoxin South 7th Road, Gaoxin Industrial Village, High-tech Zone Community, Nanshan District, Shenzhen City, Guangdong Province, China